Returns & Exchanges

At Vela, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't a perfect fit, you can return or exchange unworn items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack your items in their original packaging with all tags attached to ensure they are protected during transit.

3

Affix the Label

Download and print the prepaid shipping label provided by our portal and attach it firmly to the outside of your package.

4

Drop Off and Track

Hand your package to the designated courier and keep your tracking receipt; we will process your refund or exchange once the items are inspected.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing