Frequently Asked Questions
Everything you need to know about your Vela experience.
How do I determine my correct size?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style consultants for specific garment measurements.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are processed within 5-7 business days of reaching our warehouse, and refunds are issued to your original payment method.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days. Priority shipping options are available at checkout.
Are your materials sustainably sourced?
At Vela, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and Tencel in our collections, and we ensure all our manufacturing partners adhere to fair labor practices.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer upon delivery.
How should I care for my Vela garments?
To ensure longevity, we recommend washing most items in cold water on a gentle cycle and laying them flat to dry. Specific care instructions can be found on the inner label of each piece.